Refund & Cancellation Policy

Last updated: 8 August 2026

This policy explains how deposits, payments, cancellations, and refunds work for flooring projects booked with Exolutis Flooring (“Exolutis,” “we,” “us”). It applies to projects reserved online and to work quoted and scheduled after an in-home estimate.

Estimates and deposits

In-home measured estimates are free and carry no obligation. When you reserve a bookable package or tile project online, your payment card is authorized at checkout for the deposit amount shown; it is captured only once we have measured your project, confirmed the scope and final price with you, and scheduled the work. If we cannot service your project, the authorization is released and you are not charged.

Payment plans

Where a payment plan is selected, the deposit is captured when your project is scheduled and the remaining balance is divided into equal weekly card-on-file charges, beginning approximately seven days after booking, using the authorization you provide at checkout. Apple Pay and bank (ACH) payments are pay-in-full. If a scheduled installment fails, we retry after a few days and contact you by email; unresolved balances may pause work until the account is current.

Cancelling before work begins

• Before your project is scheduled: cancel for a full refund of any amount captured. Because online deposits are only authorized until scheduling, in most cases nothing has been charged and the authorization is simply released.
• After scheduling but 7 or more days before the installation start date: deposits are refundable less any non-recoverable costs already incurred on your behalf — for example, custom-ordered or cut-to-size materials that cannot be returned. We will itemize any such costs before issuing your refund.
• Within 7 days of the installation start date: deposits are non-refundable, as crew time has been reserved and materials ordered. Amounts paid beyond non-recoverable costs may be credited toward a rescheduled project at our discretion.

Custom and special-order materials

Natural stone, custom-bound rugs, cut-to-size and special-order products are ordered specifically for your project and are non-refundable once ordered. This is separate from labor and is itemized on your estimate so you know before you commit.

After installation — workmanship

If our installation workmanship is defective, we will correct it as described in our Terms of Service at no charge to you. This workmanship remedy is separate from, and does not entitle you to, a refund of the completed work. Manufacturer defects in the flooring material itself are handled under the applicable manufacturer warranty, which we will help you pursue.

How refunds are issued

Approved refunds are returned to the original payment method through our payment processor, Square. Please allow 5–10 business days for the funds to appear, depending on your bank. We refund only amounts actually captured; released card authorizations are not “refunds” and simply expire.

How to cancel or request a refund

Email info@exolutis.com or call (720) 261-2880 with your name and project details. Cancellation takes effect when we receive your written or verbal notice; we recommend email so there is a dated record.

Questions about this policy

Contact Exolutis Flooring at info@exolutis.com or (720) 261-2880, or by mail at 2250 S Oneida St Ste 300, Denver, CO 80224.